Terms of Service
Last updated August 24, 2026
1. What tooo.market is
tooo.market is software that lets you build and run an online store. We host the storefront, the admin, and the tools around them. We are a software provider — not a bank, not a payment processor, and not a party to anything you sell.
You are the merchant. Your customers are your customers. The products, prices, descriptions, shipping promises, and return policy on your store are yours, and you are responsible for them.
2. How money moves
We never hold your money. When a customer pays, the charge is created directly on your own payment account with your payment provider (currently Stripe). The money goes from your customer to your account. It does not pass through ours.
This has consequences you should understand:
- Your payment provider’s processing fees come out of your account, not ours. We do not mark them up.
- Refunds come out of your balance. If you refund an order, that money leaves your account.
- Chargebacks are yours. If a customer disputes a charge, the amount and any dispute fee are debited from your account, and you are the one who responds to the dispute in your payment provider’s dashboard. We can show you that it happened; we cannot fight it for you.
- Tax reporting on your sales (in the US, Form 1099-K) comes from your payment provider to you, because you are the merchant of record.
- Payout timing is set by your payment provider, not by us. We do not sit between you and your payout.
You will need to complete your payment provider’s own onboarding and accept their terms. If they restrict or close your account, you will not be able to take payments through your store until it is resolved with them.
3. What you pay us
You pay a subscription for the plan you choose. That is our revenue. We do not take a percentage of your sales. If we ever introduce a per-transaction fee, it will be billed to you on an invoice — never deducted from a customer’s payment.
Subscriptions renew automatically for the term you selected until you cancel. You can cancel at any time from your admin; the cancellation takes effect at the end of the current billing period, and we do not pro-rate partial periods. Prices can change with at least 30 days’ notice by email, and a change never applies to a period you have already paid for.
If a subscription payment fails, we will retry and email you. If it stays unpaid, we may suspend the store. Suspension is not deletion — see section 8.
4. Your account
You need an accurate email address and you are responsible for what happens under your account, including anything your staff members do. Keep your credentials to yourself and tell us promptly if you think someone else has access.
You must be at least 18 and able to enter into a contract. If you are signing up for a company, you are confirming that you are allowed to bind it.
5. What you may not sell or do
You may not use tooo.market to:
- sell anything illegal where you or your customer are located;
- sell anything your payment provider prohibits — their list governs, and it is stricter than the law in places;
- misrepresent what a customer is buying, who you are, or where the goods ship from;
- infringe someone else’s trademark, copyright, or other rights;
- send unsolicited bulk email through our tools, or import a contact list you do not have permission to email;
- attack, overload, reverse-engineer, or try to break into any part of the service or another merchant’s store.
6. Your content and your data
Your products, images, copy, customer records, and orders are yours. You give us permission to host, copy, and display them only as far as we need to in order to run the service for you — for example, serving your product photos to your customers and backing up your database.
You can export your products, customers, and orders from the admin at any time, including after you cancel and before we delete the data.
Your customers’ personal information is described in our Privacy Policy. For that data you are the controller and we are the processor: we handle it on your instructions and do not sell it or use it to market to your customers.
7. Availability
We work to keep the service up, but we do not promise uninterrupted availability. We may take it down for maintenance, and we will try to do that at quiet hours and to warn you when it is planned.
The service is provided “as is.” To the extent the law allows, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
8. Ending the agreement
You can cancel at any time. We can suspend or end an account that breaks these terms, that puts other merchants or the platform at risk, or that has not paid.
When an account ends, the storefront goes offline. We keep your data for 30 days so you can export it or change your mind, and then we delete it. Backups roll off on their own schedule after that. Ask us and we will confirm when it is gone.
9. Liability
To the extent the law allows, neither side is liable to the other for indirect, incidental, or consequential damages, or for lost profits or lost data. Our total liability for any claim is capped at what you paid us in the twelve months before the claim arose.
Nothing here limits liability for fraud, willful misconduct, or anything else that cannot be limited by law.
You will cover us for claims brought by your customers or third parties that arise from what you sold, what you said about it, or how you handled your customers’ data.
10. Changes
We may update these terms. For material changes we will email the address on your account at least 30 days before they take effect. Continuing to use the service after that means you accept the new version. If you do not, cancel before the effective date.
11. Governing law
These terms are governed by the laws of the State of New York, without regard to its conflict-of-laws rules. Disputes go to the state or federal courts located in New York.